A. Digital Goods and Services:
Instant download items don’t accept returns, exchanges or cancellations. Please contact the seller about any problems with your order.

B. Physical (Tangible) Products:
All sales of physical products are final, and we do not offer refunds. We only offer a replacement for items that are received in a damaged condition.

Condition for Replacement: A replacement will only be issued if the product is received by you in a damaged state. No replacements will be offered for any other reason.

Proof of Damage: To be eligible for a replacement, you must provide a clear, unedited unboxing video of the package. The video must clearly show the unopened package, the opening process, and the damaged item within. This video serves as the sole proof of damage.

Reporting Window: You must contact us and submit your replacement request along with the unboxing video within 5 days of the delivery date.

Replacement Process: To initiate a replacement, please contact us at https://moonshinerituals.in/support/ with your order number and the required video proof. After reviewing the evidence, we will notify you of the approval or rejection of your replacement request.

No Refunds, Only Replacements: If your request is approved, we will ship a replacement product to you at our expense. Please be aware that we will not refund your money for the product under any circumstances.